Customer Care
Shipping Policy
Bogner offers Free Worldwide Shipping on eligible online orders. Please review our processing time, estimated delivery time, tracking update timing, customs coverage, and shipping support guidance below.
Free Worldwide Shipping
Shipping Rates
Bogner provides Free Worldwide Shipping. There is no standard shipping fee for worldwide delivery under this shipping service.
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Shipping Timeline
Processing and Delivery
Orders are processed within 1–3 days. Estimated delivery time is 2–5 days after the order has been processed and shipped.
- Order processing time: 1–3 days
- Estimated delivery time: 2–5 days
- Tracking update time: 1–3 days after shipment
Shipping Details
Worldwide Delivery
Bogner ships worldwide through our Free Worldwide Shipping service. Delivery availability may depend on the destination details provided at checkout.
Order Preparation
After your order is placed, please allow 1–3 days for order processing before the package is shipped.
Estimated Arrival
Most orders are estimated to arrive within 2–5 days after shipment. Delivery timing may vary due to destination, package handling, or local delivery conditions.
If you have a shipping question, contact Bogner customer support at [email protected] with your order number and shipping details.
Tracking Your Order
Tracking Updates
When Tracking Becomes Active
Tracking information may take 1–3 days after shipment to update. If your tracking link does not show movement immediately, please allow time for the shipping system to refresh.
Once tracking is available, use the tracking details provided with your order to monitor shipment progress.
Support
Tracking Help
If tracking has not updated after 1–3 days from shipment, contact customer support with your order number and the email address used at checkout.
[email protected]Address Accuracy
Wrong Address
Review Your Shipping Details
Please make sure your shipping address is complete and accurate before placing your order. This includes your full name, street address, apartment or unit number, city, state or province, postal code, and country.
Bogner is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.
Address Changes
Contact Us Quickly
If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will review your request, but address changes may not be possible after an order has entered processing or shipment.
Customs, Taxes, and Government Charges
Included Service
Covered by Free Worldwide Shipping
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur during shipment or delivery, they will be covered by us.
Customers are not required to pay additional customs duties, import taxes, brokerage fees, or other government charges separately under our Free Worldwide Shipping service.
Lost, Delayed, or Damaged Packages
Delayed Packages
Delivery may occasionally be delayed due to local delivery conditions, weather, address issues, or package handling. Contact us if your order appears unusually delayed.
Lost Packages
If your package appears lost, email us with your order number and tracking information so our customer support team can review the issue.
Damaged Packages
If your package arrives damaged, contact us as soon as possible with your order number, a description of the issue, and clear photos of the package and item.
Order Support
Information to Include
When contacting us about shipping, please include details that help us review your request quickly.
- Your order number
- The email address used at checkout
- Your full shipping address
- Tracking information, if available
- A clear description of the shipping issue
Contact
Shipping Questions
For help with shipping, tracking, address concerns, delayed packages, lost packages, or damaged packages, contact Bogner customer support by email.
[email protected]Need Shipping Help?
Contact Bogner customer support at [email protected] with your order number and shipping question. We will review your request and assist you as soon as possible.
