Information We Collect

Bogner may collect information that you provide directly, information related to your orders, and limited technical information connected to your use of our website.

• Contact details, such as your name, email address, billing details, and shipping details
• Order details, including products purchased, order number, order status, and purchase history
• Account details, if you create or use an account on our website
• Customer support messages, return or exchange requests, and product questions
• Website usage information collected through cookies and analytics tools
• Email marketing preferences, if you choose to subscribe

How We Use Information

Bogner uses customer information to operate the store, process orders, provide customer support, improve the shopping experience, and communicate with customers when needed.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. Bogner uses the payment information needed to complete purchases, verify transactions, process refunds when applicable, and help prevent unauthorized activity.

Please do not send full payment card numbers, passwords, or sensitive payment credentials by email or through a contact form.

Cookies and Analytics

Bogner uses cookies and analytics tracking to support website functionality, remember preferences, understand website usage, improve the store experience, and help measure the performance of pages and content.

• Essential cookies help the website work correctly.
• Preference cookies may remember selected settings or shopping choices.
• Analytics cookies help us understand website traffic and page interactions.
• Marketing-related cookies may help measure the performance of email or promotional content.

Email Marketing

If you subscribe to Bogner email marketing, we may use your email address to send store updates, product news, offers, and promotional messages. You can unsubscribe at any time by using the unsubscribe option included in marketing emails or by contacting us.

Transactional emails, such as order confirmations, support replies, and policy-related notices, may still be sent when needed to provide store services.

Service Providers

Bogner may share limited information with service providers that help operate the online store, process payments, manage orders, provide customer support, support website functionality, analyze store performance, or send communications.

These service providers should only use the information needed to perform their services for the store and are not permitted to use customer information for unrelated purposes.

Data Security

Bogner takes reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Customers should keep account details secure and contact us if they believe their account or order information has been used without authorization.

Data Retention

Bogner keeps customer information for as long as needed to process orders, provide customer support, manage returns or exchanges, maintain business records, comply with applicable obligations, resolve disputes, and improve store operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain personal information.

To make a privacy request, contact Bogner at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Bogner does not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review the request and take appropriate steps.

International Users

If you access Bogner from outside the country where our store operations or service providers are located, your information may be processed or stored in a different country. By using our website, you understand that information may be handled in locations outside your place of residence.

Policy Updates

Bogner may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer services, or applicable requirements. The updated version will be posted on this page with a revised “Last updated” date.