Customer Support
Contact Us
We are here to help with your Bogner shopping experience. Whether you have a question about an order, shipping, returns, exchanges, product details, or account access, send us a message and our support team will review your request.
Email Support
Send Us a Message
For customer support, please contact Bogner by email. We aim to reply within 24–48 hours during customer service hours.
[email protected]Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
Before You Send
What to Include
To help us review your request quickly, please include the details that match your question.
- Your full name and email address
- Your order number, if your message is about an order
- The product name, size, color, or SKU, if available
- A clear description of your question or concern
- Photos or screenshots, if they help explain the issue
How We Can Help
Order Support
Contact us if you need help reviewing an order, checking order details, or correcting information shortly after placing your purchase.
Shipping Support
Reach out with questions about shipping updates, delivery details, or information related to your order’s shipment status.
Return Help
If you have a return question, please include your order number and the item details so we can guide you through the next steps.
Exchange Questions
For exchange support, tell us which item you ordered and what size, color, or style you are asking about.
Product Questions
Ask us about Bogner products, sizing, fit, materials, colors, or style details before or after you place an order.
Account Help
Contact us if you need help with account access, saved information, order history, or other account-related questions.
Use the contact form on this page if available, or email us directly at [email protected]. Please avoid sending sensitive payment information by email or through the contact form.
Response Time
When to Expect a Reply
Our customer support team reviews messages during customer service hours and aims to respond within 24–48 hours. Messages received outside Monday–Friday, 9:00 AM–6:00 PM will be reviewed on the next available business day.
Privacy
Your Information
We use the information you provide to understand and respond to your support request. Please include only the details needed to help us review your question, and do not send passwords or full payment card details.
We’re Happy to Help
Thank you for contacting Bogner. Send us your question, order details, or product inquiry, and we will assist you as soon as possible during our customer service hours.
