Customer Care
Return Policy
Bogner offers 30 Days Free Returns. Please review the return window, item condition requirements, refund process, exchange guidance, and customer service instructions before sending any item back.
30 Days Free Returns
Start Your Return the Right Way
To begin a return, customers must contact our customer service team first. We will provide the correct return instructions and return details for your request.
[email protected]Returns sent without contacting customer service first may not be accepted.
Return Window
30-Day Return Period
You may request a return within 30 days of receiving your order. Return requests made after the 30-day window may not be eligible for return approval.
- Contact customer service before sending any item back.
- Include your order number and the item you want to return.
- Wait for return instructions and return details before shipping the item.
Return Eligibility
Item Condition
Returned items should be unused, unworn, unwashed, and in their original condition with all original packaging, tags, labels, and accessories included when applicable.
Order Information
Please include your order number, the email address used for the order, the item name, and the reason for your return request when contacting customer service.
Inspection Required
All returned items are reviewed after arrival. Refund approval depends on the returned item meeting the policy requirements and passing inspection.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Items That May Not Be Returnable
Non-Returnable Items
Return Limits
Some items may not be eligible for return depending on their condition, product type, or sale terms. Items that show signs of wear, washing, damage caused after delivery, missing tags, missing packaging, or incomplete accessories may not be accepted.
- Used, worn, washed, altered, or damaged items
- Items without original tags, labels, packaging, or accessories when applicable
- Items returned after the 30-day return window
- Items sent back without customer service return instructions
Final Sale
Final Sale Rules
Items marked as final sale, non-returnable, or clearance final sale at the time of purchase may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.
If you are unsure whether your item is eligible, contact us before sending it back.
How to Start a Return
Email Customer Service
Contact us at [email protected] with your order number, item details, and the reason for your return request.
Receive Instructions
Our customer service team will review your request and provide the correct return instructions and return details.
Send the Item Back
Follow the return instructions carefully. Please do not send any return to a fixed address without first receiving details from customer service.
Return Shipping
Free Return Shipping
Bogner offers 30 Days Free Returns. Return shipping cost is covered when your return request is approved and you follow the return instructions provided by customer service.
Returns that are sent without approval or without following the provided instructions may not be accepted.
Refunds
Refund Processing
Once your returned item is received and inspected, approved refunds are processed within 3–15 days. The final posting time may depend on your payment provider or financial institution.
Original payment details, order information, and item condition may be reviewed before a refund is issued.
Exchanges, Damaged Items, and Wrong Items
Exchange Requests
If you need a different size, color, or style, contact customer service first. We will review your request and provide available options.
Damaged Items
If your item arrives damaged, please contact us as soon as possible with your order number, a clear description, and photos of the item and packaging.
Wrong Item Received
If you received the wrong item, email customer service with your order number and photos so we can review the issue and provide next steps.
Need Return Help?
Contact Bogner customer service at [email protected] before sending any return. We will provide the correct return instructions and return details for your request.
